Technical Support Analyst - IT Help Desk

Ruder Finn is one of the world’s largest independent communications agencies. Born in New York in 1948 with a restless ‘What’s Next’ spirit that still drives us today, it was one of the first PR agencies in the world. From bold ideas to breakthrough storytelling, we help brands, leaders, and causes stay ahead in a world that never stands still.

At Ruder Finn, we don't just do PR - we shape what's next. Tech at the core : Whether it's healthcare, consumer, or corporate, we bring a tech-first lens to everything we do. AIO to our Tech Lab and RF Studio, innovation isn't a department here, it's a mindset.
Talent comes first : We believe in meritocracy and back it up by investing heavily in learning, development, and young leadership. From social-first storytelling for global icons like Meta and Adobe, to high-energy campaigns with LGP and MG - we play in big leagues with bold ideas.
You’ll manage critical systems, deliver smooth tech experiences, and collaborate with global experts who value curiosity and initiative. It’s a front-row seat to transformation: improving processes, elevating IT practices, and shaping a modern, digital-first workplace.
If you’re eager to grow, ready to challenge the norm, and excited to be a trusted IT partner, this is where it happens. Serve as the first/second-line helpdesk contact for the Gurugram office; triage, resolve, and escalate tickets across hardware, software, and network issues using our ticketing system.

• Troubleshoot and support Windows & macOS laptops/desktops; iOS/Android mobile devices; Handle day-to-day basics in Microsoft 365/Office apps, Active Directory, VPN/remote access, and SharePoint (account setups, password resets, device joins, group/permission updates).
• Maintain accurate asset inventory (procurement, imaging, deployment, returns, lifecycle updates); Assist on local/region-wide IT projects (rollouts, upgrades, office moves) and support audit/compliance tasks under guidance from senior IT.
• provide feedback to improve IT processes and user experience.
• Join the on-call rotation for planned off-hours support as scheduled.

1-4 years of experience in IT support or a customer-facing helpdesk role.

• Strong troubleshooting across PCs/Macs, mobile devices, and common office peripherals; working knowledge of Microsoft 365, Active Directory, SharePoint, VPN, and basic networking (TCP/IP, Wi‑Fi).
• Experience with ticketing systems, asset management, and creating/maintaining user documentation/knowledge base articles.
• Clear, professional communication with both technical and non-technical users; Nice to have: familiarity with ITIL practices, SAP end-user support, and assisting with policy/compliance tasks alongside senior team members.