Patient Care Services

  • Assist patients and their families during admission, stay, and discharge processes.
  • Provide accurate information regarding hospital services, facilities, and billing procedures.
  • Coordinate with clinical and administrative teams to ensure timely services to patients.
  • Address and resolve patient complaints and grievances promptly and professionally.
  • Monitor patient satisfaction and report feedback for service improvement.
  • Ensure patients’ non-medical needs (diet, hygiene, transport, etc.) are met efficiently.
  • Maintain confidentiality and uphold patient rights and dignity at all times.
  • Guide patients through diagnostic, consultation, and treatment areas as required.
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