Order Fulfillment Executive : Ghaziabad, Uttar Pradesh, India
Department: Logistics / Supply Chain / Distribution / Transportation
Location: India
The Order Fulfillment Executive is responsible for overseeing and coordinating all activities related to the processing, packaging, and shipping of customer orders. This role ensures timely, accurate, and cost-effective delivery of products while maintaining high levels of customer satisfaction and operational efficiency. This position will be based at our Sales Branch at Ghaziabad, Uttar Pradesh, India.
Key Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Order Processing: Review and process incoming orders in the system (ERP/CRM), verify customer information, product availability, and shipping requirements.
Inventory Coordination: Collaborate with warehouse and inventory teams to ensure stock availability and order accuracy.
Shipping & Logistics: Coordinate with shipping partners to schedule dispatches, generate shipping labels, and track deliveries.
Documentation: Prepare and manage order-related documents such as invoices, packing slips, shipping labels, and export documentation if applicable.
Customer Communication: Serve as a point of contact for order-related inquiries and resolve issues related to delays, missing items, or returns.
Collaborate with internal teams (e.g., sales, distribution, warehouse, and customer service) to identify bottlenecks and improve order fulfillment processes.
Skills, Knowledge and Expertise
Skills and Abilities.
- Excellent organizational, analytical, and communication skills.
- Strong problem-solving ability and attention to detail.
- Comfortable working in a fast-paced environment and managing multiple priorities.
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 2–4 years of relevant experience in order fulfillment, logistics, or operations
- Experience in e-commerce, retail, or manufacturing environments.
