Lifestyle Manager - Concierge
We specialize in personalized lifestyle management, offering services such as:
? Personal Concierge Tailored luxury experiences
? Travel & Hospitality Exclusive travel planning
? Brand & Corporate Services VIP event management and partnerships
Job Description - Dedicated Lifestyle Manager/Elite Lifestyle manager
The Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptionalservice
levels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h e
Managerstage, and at any other stage throughout the membership as requested by the Member with
a view to really getting to know the member;
Job Functions
? Selecting the appropriate form of member communication based on effectiveness,swift
resolution, & members preference.
? Good knowledge of worldwide travel destinations & luxury products/services, given that our
members are based around the globe& request info regarding predominantly travel, leisure &
services worldwide.
? Keeping members updated regularly, setting deadlinesfor updates & meeting them or providing
new update deadlines in advance of the current one expiring
? Following up with members post-request & obtaining feedback and communicating to relevant
parties (Line Manager, Bus Dev, Supplier directly);
? Offering customized, personalized, tailored suggestions when fulfilling requests, by their
Dedicated Members known preferences & likings exhibiting good member relationships &
genuine care for their welfare
? Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to
provide a data mine of relevant and up-to-date information
Required Qualifications
? Work background in any of the following sectors/areas, Customer Service Management, Guest
Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.
? Possess a minimum of 4 7 years of Concierge experience
? In-depth understanding of requirements involved in the lifestyle management of affluent, high
net worthies.
