Inbound Tech Support - Voice

Role Summary Pure voice process (no chat/email). You will receive inbound calls and warm transfers (calls handed over to you), convert hot leads, and set qualified appointments for demos or next steps. Location: Remote/Work from Home Shift: 6:00PM - 3AM, Monday - Friday Type: Full-time Key Responsibilities ● Answer inbound calls and handle warm transfers from the queue/teams ● Understand customer need; deliver a short, clear pitch aligned to the use case ● Handle objections and negotiate confidently to move the call forward ● Convert hot leads on the call and book appointments ● Make timely call-backs/follow-ups to drive decisions ● Update CRM/dialer with accurate notes, dispositions, and next steps ● Achieve daily/weekly targets: calls, conversions, appointments, talk time ● Follow US process compliance, QA standards, and call scripts Must-Have Experience ● Experience in US sales is a must (International BPO/Inside Sales – Voice) ● Excellent US English: clear, neutral accent; confident and professional on calls ● Proven record in lead conversion and appointment setting ● Strong sales and negotiation skills; target-driven and persistent ● Comfortable with high call volumes and fast follow-ups ● Hands-on with CRM and auto-dialer tools Performance Metrics (KPIs) ● Conversion rate from inbound/warm calls ● Appointments set and show rate ● Calls per day, talk time, speed-to-lead, follow-up SLA ● QA scores and customer feedback Compensation & Benefits ● Competitive fixed base + uncapped performance incentives ● High earning potential: strong converters routinely exceed on-target earnings; accelerators apply for over-achievement ● Transparent targets & dashboards with timely incentive payouts More about this Inbound Tech Support - Voice job M/s Golden Marketing Enterprises is aggressively hiring for the job profile of Inbound Tech Support - Voice at Chandigarh in Chandigarh locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect as a Inbound Tech Support - Voice in M/s Golden Marketing Enterprises in Chandigarh? Ans. You can expect a minimum salary of 25,000 INR and can go up to 1,20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for Inbound Tech Support - Voice in M/s Golden Marketing Enterprises in Chandigarh? Ans. The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chandigarh to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Chandigarh at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 13-Dec-2025. For more details, download apna app and find Night Shift jobs in Chandigarh. Through apna, you can find jobs in 74 cities across India. Join NOW!