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Head of Service Operations

November 25, 2025

Job Description

We are seeking an experienced Service Head to lead Ola Electric's national service and after-sales operations. This role will drive service excellence, customer satisfaction, and operational efficiency across our growing EV portfolio.

Key Responsibilities

Develop a comprehensive service strategy aligned with business growth and customer experience goals.
Plan and expand the national service network, including company-owned and franchisee-operated service centers.
Optimize service infrastructure, capacity planning, and geographic coverage to ensure accessibility and efficiency.

Requirements

Bachelor's degree in Engineering (Mechanical, Electrical, or Automobile); MBA preferred.
15+ years in automotive or EV service operations, with at least 5 years in a national or regional leadership role.
Domain knowledge of EV systems, diagnostics, service delivery models, and customer lifecycle management.

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