Director- Seller Experience

<br><br><ul><li>Elevate Seller Satisfaction:</li><ul><li>Own and drive the Seller NPS strategy, end-to-end, leveraging quantitative and qualitative insights to identify and resolve seller pain points.</li><li>Lead deep dives into seller data to pinpoint key drivers of churn and dissatisfaction, translating these into concrete improvement initiatives.</li><li>Champion seller feedback across the organization, ensuring their voice informs product and operational improvements.</li></ul><li>Drive Cross-Functional Excellence:</li><ul><li>Lead and execute high-impact, cross-functional projects aimed at improving seller touchpoints and platform experience.</li><li>Collaborate closely with Product Development, Category, Trust & Safety, and other teams to ensure seamless execution and impactful outcomes.</li><li>Apply first-principle thinking to dissect complex problems and develop innovative solutions that address root causes.</li></ul><li>Drive seller experience narrative in Senior Leadership forums:</li><ul><li>Drive narratives with senior leadership to help prioritise solves with cross-functional dependency</li><li>Back narrative with strong impact sizing and objective prioritization</li></ul><li>Lead & Mentor:</li><ul><li>Manage and develop a high-performing team to ensure operational excellence and continuous improvement in seller experience.</li><li>Monitor key input and output metrics, resolving issues promptly and driving timely resolution.</li></ul></ul>