Data Collection and Analysis Leader

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

At VIL, we know that diversity makes us stronger. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Collections & Retentions

This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt .
The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
The position would require to develop process and policy for achievement of Business requirement. Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target

Collection and Bad Debts Performance
Cost of Collections within Budget
Team Development and training

Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
People Management through identifying timely need of resources
Collection back office management to support collection processes
Core Competencies, Knowledge, Experience

Receivables management (Collection expertise)
Sound in Process / systems knowledge / experience
Strategic thinking ability and excellent data analysis skills
Graduate / PG in any field
Excel and Presentation skills
MS Office & Presentation Skills