Dark Store Manager

<ul><li>Ensure smooth day-to-day dark store operations, adhering to defined SOPs and service standards.</li><li>Manage inbound and outbound activities including receiving, put-away, picking, packing, and dispatch.</li><li>Perform accurate order picking with speed and zero-error mindset to meet 1020 minute delivery SLAs.</li><li>Monitor real-time order flow and coordinate with delivery partners/riders for timely handover.</li><li>Maintain optimal inventory levels through regular cycle counts, stock rotation, and shrinkage control.</li><li>Ensure FEFO/ FIFO practices for perishable and non-perishable items.</li><li>Conduct shelf replenishment and maintain product visibility and hygiene within the store.</li><li>Handle customer return orders (RTVs) and defective/damaged goods as per the process.</li><li>Support with GRN, stock reconciliation, and documentation during audits.</li><li>Flag low-stock, near-expiry, and slow-moving items proactively.</li><li>Maintain cleanliness, safety, and compliance within the dark store at all times.</li><li>Collaborate with store supervisors and delivery partners to resolve operational bottlenecks.</li><li>Adhere to compliance, safety protocols, and loss-prevention practices.<br><br></li></ul><strong>Skills & Competencies<br><br></strong><ul><li>Strong understanding of dark store or warehouse operations.</li><li>Ability to work in fast-paced, time-sensitive environments.</li><li>Basic knowledge of inventory management systems and handheld devices.</li><li>Attention to detail with a focus on accuracy and speed.</li><li>Good communication and teamwork skills.</li><li>Willingness to work in Night shifts,</li></ul>