CRM Executive (Customer Experience + Operations)

About the job:

We are hiring a CRM & Operations Executive who can manage customer queries, returns/exchanges, stock, order dispatches, and daily reporting, while also driving sales.
This role requires someone punctual, fast, organised, polite, and fluent in English.

Key responsibilities:

A. Customer Support & Sales
1. Respond to customer queries on WhatsApp, Instagram, email, and calls.
2. Assist with sizing, products, stock checks, recommendations.
3. Process returns and exchanges smoothly.
4. Convert enquiries into orders and push sales during peak periods.
5. Maintain a polite, helpful, and fluent English communication tone.

B. Order Management & Dispatch
1. Check all orders on Shopify twice a day.
2. Coordinate with the warehouse to prepare, pack, and dispatch orders.
3. Ensure same-day dispatch whenever possible.
4. Track deliveries and follow up on delayed shipments.
5. Share tracking details with customers promptly.

C. Stock Keeping & Coordination
1. Maintain stock registers (inward/outward).
2. Update shortage, damaged stock, pending QC items.
3. Keep shelves, boxes, and the dispatch area organised.

D. Daily Reporting
1. Submit daily CRM report queries, pending orders, issues.
2. Maintain exchange sheet, return sheet, refund sheet.
3. Update dispatch report and delivery follow-ups.
4. Report escalations or delays immediately.

Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience
2. are from Delhi only

Salary:

₹ 3,00,000 - 3,60,000 /year

Experience:

1 year(s)

Deadline:

2025-12-24 23:59:59

Other perks:

Free snacks & beverages

Skills required:

Customer Relationship Management, Time Management, Inventory Management, English Proficiency (Spoken), English Proficiency (Written), Customer Support, Google Sheets, Customer Acquisition and Order Management

Other Requirements:

1. Fluency in English (written + spoken).

2. Strong follow-up, clarity, and confidence.

3. Fast responses and zero pending queries.

4. Punctuality and consistency

5. Positive, solution-oriented attitude

6. Ability to multitask during launches and busy days.

7. Someone who takes ownership.

About Company:

Interstellar Goods and Services is the parent company of Carnaby, a premium D2C children's clothing brand known for its timeless designs, sustainable fabrics, and artisanal craftsmanship. We are expanding into international markets and building a strong foundation for global exports across categories. As a growing startup, we're looking for thoughtful, driven individuals to join us in shaping a purpose-led, design-focused business.