Automotive Technician

We have an Excellent Opportunity for Candidates for Two WheelerAutomobile Technician/Advisor/Floor Supervisor Role for Yamaha and Honda Showroom and Service Centre

Role: Automobile Technician/Advisor/Floor Supervisors

Roles and Responsibilities: -

1. Customer Handling

  • Receiving customer with smile and greet him with Politeness, courteousness and professionalism
  • Verify the service requests made by customers & Capture VOC of the customer and update in the system
  • Conversational skill for telephonic as well as face to face discussion
  • Customer communications about repair updates

2. Diagnosis

  • Analyze and Diagnose the Scooter to identify number and type of repairs applicable
  • Update the diagnosis report in the WMS (Geta fix)
  • Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3. System Handling

  • Track the Customer complaint in Zendesk and update the system on live basis
  • Operate Workshop Management System (Geta fix) and ensure 100 % adherence
  • Update operational Status and ETA on timely basis in both CRM and WMS systems
  • Check for scooter health in Telematics Command center for deep diagnosis

4. Technical Repairs

  • Service Champion should be fully equipped with knowledge on OLA Scooter
  • Could able to repair/replace all the parts of the scooter
  • Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5. Process and Operational

  • Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
  • Invoicing and Payment Collections
  • Ensure bays are free from any foreign materials and fit for serviceability

6. Parts Operation

  • Auditing the inventory and ensure system and physical inventory is same
  • Perform GRN and maintain Inventory at Experience Centre
  • Ensuring Warranty part reverse logistics to the Mother workshop

7. Safety and Compliance

  • Wear Uniform and Protective Gear while repairing scooter
  • Use Protective Gear and proper handling of Tool Kits while repairing scooter
  • Ensure firefighting equipment's are in place to ensure fire handling

Requirements

  • Min qualification: 12th pass/diploma/ITI/-in automobile /graduation/post graduation.
  • Min experience:0-2years experience in an automobile industry in service sector.

Benefits

Salary: 19000-25000 CTC per month including PF+ ESIC +Incentive

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