Associate Software Engineer - Fresher


About the job:

Technical Support Analytics


ZENNER Aquamet


ZENNER operates a secure LoRaWAN network for residential and real estate industries, municipalities, energy suppliers, and industrial customers. As a LoRaWAN network operator ZENNER ensures that the managed network customers do not need to handle this registration. Additionally, we run an ISO 27001-certified platform, theZENNER Datahub, for secure data exchange. As an active sponsor member of theLoRa Alliance, ZENNER is a leader in the innovative wireless standard for IoT applications, known for its wide transmission range, excellent building penetration, and energy efficiency.


Your Responsibilities

  • Use existing analytics features to create added value and enable proactive action.
  • Independently optimize and expand analytics functions using modern cloud technologies.
  • Create, extend, and automate reports in the support context.
  • Use existing KPIs and develop extensions or new KPIs as needed.
  • Assist customers and partners in resolving technical challenges.
  • Independently handle support cases until resolution.
  • Analyze and resolve issues using standard solutions (knowledge base, remote maintenance/diagnostic procedures) or escalate as necessary.
  • Maintain active knowledge transfer internally and externally.
  • Document processes and update knowledge base articles, FAQs, and documentation.
  • Relay insights for continuous product improvement.
  • Provide project support for the development of our software.


Your Profile

  • Strong understanding of technical contexts and complex issues.
  • Structured and independent work style, reliability, and customer focus.
  • Communicative and motivated to learn new things.
  • Enjoy working with customers and addressing technical challenges.
  • Excellent teamwork and communication skills.
  • Completed B.Tech or BE in Computer Science
  • Initial professional experience in a consulting or technical role.
  • Practical experience with programming languages (e.g., Python) and database technologies (MongoDB, PostgreSQL).
  • Experience with microservice architecture implementation and APIs.
  • Analytical mindset with a strong affinity for data.
  • Initial experience in data analysis and possibly machine learning.




Who can apply:

    Only those candidates can apply who:

  1. are Computer Science Engineering students


Salary:

Competitive salary

Experience:

0 year(s)

Deadline:

2035-01-01 00:00:00
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